John's blog

Why I will no longer buy Toshiba products.

Almost four months ago I was involved with buying a new laptop for our church. Since our needs are not that great, we found a nice 17" with an fast AMD processor and made sure we got as much memory as we could. This should have been a smoking fast machine that would speed up the paperwork and make any office work a simple thing compared to the older computers currently being used.

The choice was simple enough, a local store is also an authorized service centre for Toshiba computers, the deal was pretty good, and the assurance that any problems could be handled locally and quickly sealed the deal. What we didn't expect was that Toshiba had utterly failed in their ability to do quality control checks on this particular model.

The first week, the computer seemed to work, although it was only turned on once or twice as I setup the software and security for it's final use. We purchased the latest version of MS Office and got the anti-virus installed and updated. Various other software was installed, and then a recovery image was made incase we ever had to reinstall everything.

The second week we took it to the office and got all the archived data transferred onto the new computer, and made sure that it was up to date and working properly. Everything seemed normal, but it wasn't.

By the third week I got a call asking why the laptop wasn't booting properly. After 5-6 failed attempts nothing was starting, just a power light and a blank screen. Well, I did a bit of troubleshooting and we got it started, and I thought it was resolved, until Sunday when I heard that it failed to start2-3 more times that week.

Well, back to the store it went, and they assured me that they would get it fixed, and they tried. The replaced the motherboard 4 times and each time it got worse. The first time they replaced it they gave it back and we used it for a week before it went back to get the next motherboard. After the fourth faulty motherboard Toshiba finally gave up and asked the store to send it in.

Two weeks ago Toshiba claimed that they fixed it and were sending it back. They usually manage to ship within a week however it looks like they're managing to screw up that as well. It's too bad, that they've managed to screw this up so much. I was looking at replacing my aging laptop, and Toshiba has come up with some inovative ideas, and they've left some of the bad driver issues from Windows XP in the past, but this is too much.

I expect better from the companies I do business with. If you can't fix it, replace it. If you can't replace it, give me my money back and I'll find a company that wants my business. This is the last time I buy a Toshiba. It's just not worth the hassle.

I sold my car

After 7 years I've sold my car. It's kind of weird, I've owned the most conspicuos car in Canada, and now I'm driving a beige sedan. I've really enjoyed owning and driving this car, and I've talked to a lot of people because of it. I was also involved in the smart car club in Winnipeg and met some great people. I think this was quite possibly the most enjoyable car I've owned, but at the same time it was also the most frustrating. Everything about this car was done differently than every other car. I will miss it.

smart car

My beautiful car at it's best.

 

 

In Honour of a Friend

You have noticed that the site looks different today. I have done this in honour of our friend, Carl Zacharias. Carl as most of you know was a contributor to this site, and one of Reinland's best know sons. We heard the news this morning that Carl died. At this point we do not have any other information, but will update the site as we know more about funeral arrangements. You can also look at the family blog located at:http://lgrm.shutterfly.com/blog

Getting classy

I've got connections. Weird connections to the strangest places, and some of them are in my family. Now I'm not complaining, it's just that when you watch TV or go to one of those networking meetings, they don't talk about having connections to a thrift store. I am lucky enough to have amazing connections to the MCC thrift store where I grew up. My brother-in-law manages the Kildonan MCC thrift store and gave us a tour last time I was in Winnipeg.

While we were there looking at all the cool things in the back and hearing about the plans to upgrade the store front we spotted a classic French provincial style chesterfield and chair. Well, as we drove back home, we discussed the possibility of buying them and how they would look in our house. Linda wasn't sure that the colour would look right with our chosen wall colour. I thought that the colour was fine and that the fact that it was more comfortable and we wouldn't slouch as much was a very important point.

By the time we got home we had decided to buy it and made a phone call to seal the deal. Plans were made to pick it up on Saturday, but my parents called and said they were going to bring it to us on Friday. After cleaning up and and moving out the old sofa, the new furniture looked right at home. Needless to say Linda needed to test it to see if it worked properly.

new chair

She said it worked, I thought that our house finally got chairs that came close to the class Linda shows.

Now we just have to finish the trim & curtains and the living room will be complete.